Privacy Policy

Effective Date: 10/05/2025

1. Introduction

CRE8 Electrical Solutions (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us. It also outlines your privacy rights and how the law protects you.

CRE8 Electrical Solutions is the data controller responsible for your personal data. Our contact details are:

CRE8 Electrical Solutions
105 Lincoln Road, Enfield, EN1 1JX, United Kingdom
Email: info@cre8electrical.com

We are regulated by the UK Information Commissioner’s Office (ICO).

2. Information We Collect

We may collect and process the following types of information:

  • Identity Data: full name, title. 
  • Contact Data: email address, phone number. 
  • Demographic Data: geographic location, preferences, and interests. 
  • Marketing and Communications Data: preferences for receiving marketing communications. 
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. 
  • Usage Data: information about how you use our website and services. 

3. How We Collect Your Data

We collect data through:

  • Direct interactions (forms on our website, emails, calls). 
  • Automated technologies (cookies, analytics, remarketing tools). 
  • Third-party integrations (CRM systems, advertising platforms). 

4. Legal Bases for Processing Data

We process your personal data based on the following legal grounds:

  • Consent: when you agree to receive marketing communications. 
  • Contract: when processing is necessary for a service you request. 
  • Legitimate Interests: to improve our website, manage our client relationships, and carry out marketing activities (subject to your rights). 
  • Legal Obligation: where necessary to comply with laws and regulations. 

5. How We Use Your Information

We use your information to:

  • Provide and manage our services. 
  • Improve our website and service offerings. 
  • Send marketing communications (with your consent). 
  • Manage client relationships via our CRM (Leadconnector CRM). 
  • Conduct remarketing campaigns (Google Ads, Meta (Facebook, Instagram, WhatsApp), LinkedIn Ads). 
  • Analyse website traffic and user behaviour (Google Analytics, LinkedIn Insight Tag, Meta Pixel). 

You can opt out of marketing communications at any time by contacting us or following the unsubscribe link in our emails.

6. Sharing Your Information

We may share your information with:

  • Service providers who support our business (e.g., CRM providers, analytics platforms, marketing agencies). 
  • Advertising platforms for targeted marketing (e.g., Google, Meta, LinkedIn). 
  • Legal or regulatory authorities if required by law. 

We do not sell your data to third parties.

7. International Data Transfers

Where personal data is transferred outside the UK or European Economic Area (EEA) (e.g., to the United States), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this policy, including satisfying any legal, accounting, or reporting requirements. Typically, we retain contact and marketing data for no longer than 6 years after your last interaction with us unless you request otherwise.

9. Your Legal Rights

Under UK GDPR and EU GDPR, you have the following rights:

  • Right to access your personal data. 
  • Right to request correction of your personal data. 
  • Right to request erasure (“right to be forgotten”). 
  • Right to object to processing. 
  • Right to request restriction of processing. 
  • Right to request transfer of your data (data portability). 
  • Right to withdraw consent at any time (where consent is the legal basis). 

To exercise any of these rights, please email us at info@cre8electrical.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyse website performance.

We use:

  • Essential cookies (necessary for site operation). 
  • Analytics cookies (e.g., Google Analytics) to understand website usage. 
  • Marketing cookies (e.g., Meta Pixel, LinkedIn Insight Tag) for retargeting ads. 

Consent for Cookies We will ask for your consent before placing any non-essential cookies. You can manage your cookie preferences through our cookie banner and your browser settings.

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on our website with the effective date.

Contact Us

For questions about this privacy policy, or to exercise your rights, please contact:

Email: info@cre8electrical.com
Address: CRE8 Electrical Solutions, 105 Lincoln Road, Enfield, EN1 1JX, United Kingdom

Last updated: 10/05/2025